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General terms and conditions
1.1 General
- These terms apply whenever we agree to sell our goods and they exclude any other terms.
- No order placed by you shall be deemed to be accepted by us until a written acknowledgement of the order is issued by us.
- You are responsible for ensuring the accuracy of any order submitted by you and for giving us the correct delivery information to enable us to supply the goods to you.
- We reserve the right, for reasons of continuous improvement, to make changes to the items shown on this website. In order for us to update and improve our range, we reserve the right to remove selected styles from time to time.
- We do our best to limit variations in colour but, due to technical constraints, there may be differences in colour between our products and the images on the website. There may also be minor variations in colour between different batches of the same products.
1.2 Prices
All prices quoted on this website exclude shipping, a credit/ debit card fee (where it applies) and VAT. Any applicable carriage and VAT is payable by the customer in addition to the contract price.
You will be required to pay reasonable extra charges in respect of:
(a) Any special arrangements made at your request in order to expedite delivery
(b) Costs, expenses, and liabilities incurred by us when you provide inadequate or inaccurate instructions.
Prices are valid as at the date when you made your purchase, but we may change these from time to time.
1.3 Risk
The risk related to goods passes to you when the goods are delivered to you.
1.4 Ownership
We retain absolute legal ownership of the goods until their price, and that of any other goods delivered to you subsequently, but prior to the date of payment, is paid in full. You do not have the right to return the goods without our consent, other than in accordance with our returns policy.
1.5 Force majeure
Where we are unable to perform due to any circumstances beyond our control we may suspend performance while those circumstances subsist and any agreed date or period for delivery shall be regarded as extended accordingly.
1.6 Shipping
We aim to dispatch within three working days from the date we confirm your order is available.
If some items are not in stock, we will advise you of the estimated delivery date and give you the option to proceed with delivery in instalments. You may also choose to wait for a full delivery.
Delivery is made to the address that you inform us is your delivery address.
We may deliver the goods in one or in a few reasonable instalments; this will be confirmed when we accept your order. If goods are delivered in a number of reasonable instalments, you shall accept and pay for the goods in each instalment. Each instalment is to be treated as a separate contract.
You are required to pay our delivery charges in addition to the quoted item prices, as per the delivery charges set out on this website.
You shall notify us in writing of any claim for non-delivery, late delivery, or damage to the goods in transit within seven days of the date of delivery. Our liability in respect of any such claim is limited to replacing the goods or refunding the price and does not extend to any indirect or consequential loss.
1.7 Payment Policy
Every order is specially produced for you. Therefore, we work with a 50% downpayment on every order and second payment of 25% before shipment and 25% within 14 days after delivery.
An alternative solution is an individual agreement between Persu and your hotel. To set up this agreement, see Attachment 4: Schedule C. If such an agreement is made, we can agree on a different payment policy.
1.8 Returns Policy
You may return to us unused goods for credit (subject to a reasonable restocking charge) up to 14 days after dispatch.
You may return to us unused goods at your own cost.
You may return goods provided they are not made to order, personalised in any way, have not been worn, used or altered in any way, are still in the original packaging and otherwise in a fit state to be returned to stock and resold by us.
You may return goods which are damaged or materially defective provided that you notify us of any such fault or damage prior to the return of the goods. You must return such damaged or defective goods to us, or make a photograph of the fault available for us to review, in accordance with our instructions.
When returning goods to us, you must retain proof of postage until we supply you with a credit note confirming that we have received the returned goods.
You may request a refund to your credit card or bank account.
1.9 Suspension and cancellation
If any period of suspension of deliveries under term 5.6 lasts for more than 20 weeks, either party may cancel the contract by written notice without penalty.
If any payment due to us from you under this or any other contract is in arrears, we may suspend further deliveries under any of those contracts and, if payment is not made within seven days after we have issued a demand in writing, we may cancel any of those contracts and re-sell the goods concerned without incurring any liability. Your failure to comply with a demand for payment under this term is to be regarded as a repudiation of the contract, and we shall be entitled to damages accordingly.
1.10 Limitation of liability
We will refund or credit the price of faulty goods or replace them (at our discretion), but we will not be liable to you for any other loss or damage, direct or indirect, consequential, or otherwise, whether or not we have been negligent.
Nothing in these terms affects our liability for death or personal injury resulting from our own negligence.
The supplier’s liability under these terms shall not in any circumstance exceed the amount received from the client. The company confirms to the client that the goods will at the time of delivery/attempted delivery/deemed delivery to the client be in accordance with the specification provided by the company to the client.
The company shall be under no liability whatever to the client for any indirect loss and/or expense (including loss of profit) suffered by the client arising from a breach by the company of the company’s obligations to the client.
In the event of any breach by the company of its obligations or guarantees to the client, the remedies of the client shall be limited to damages which shall not exceed the price shown on the relevant invoices issued by the company to the client.
Where the client accepts or has been deemed to have accepted any goods, the company shall have no liability whatsoever to the client in respect of those goods.
The company, having performed the company’s obligations, shall not be liable to the client for late delivery of goods.
In the event that the client declines to accept the goods in breach of the client’s obligations to the company, the client shall pay to the company as and by way of agreed liquidated damages an amount equal to the price of the goods stated on any relevant invoice(s) issued by the company to the client.
1.11 Complaints
Complaints should be addressed in writing within 14 days.
If no written notice is received within 14 days, the goods shall be deemed to have been accepted by the client as being in good order and in conformity with the contract.
The supplier shall not be liable for consequential loss however caused. All other warranties and conditions, whether express or implied by statute or common law. are excluded insofar as and to the extent that it is lawful to exclude them. Consequential loss shall include but without limitation loss of use, loss of profit of goodwill or other indirect loss.
1.12 Care instructions
All garments are labelled with clear care instructions. If the client or the client’s staff or laundry appointed by the client do not follow these instructions accurately, the supplier cannot be held liable for deterioration in the quality or life of garments resulting from this lack of care.
1.13 Intellectual property
The specification(s) and design(s) of the goods, including the copyright design right or other intellectual property in them, including know-how and any other industrial or intellectual property rights of any nature whatsoever, whether registered, registrable or not, whether present or future, in any part of the world in all items created by, or provided to you by us (including images, designs and other materials on our websites) shall at all times belong to us.
You are permitted to use our intellectual property for the sole purposes of ordering goods from us and using such goods for your own business purposes.
Other than as set out in paragraph above, you are not permitted to use, reproduce, copy, or distribute our intellectual property.
1.14 Exclusive jurisdiction clause
This contract is governed by Dutch law and is to be construed and interpreted exclusively in accordance with Dutch law and both parties submit to the exclusive jurisdiction of the Dutch courts.