It’s not possible to place orders. If you’re interested please reach out to us at info@persu.eu or go to contact
Our process
Stage 1: The client scan
Each new project starts with what we call a Persu scan. Analysing your hotels’ wishes and needs. Once we understand your requirements, we focus on priorities such as budget, stock keeping and time management. We then provide you with a report, setting out clear objectives on:
- The scope of the project.
- The preferred style.
- A colour pallet.
- Considerations such as climate, demographics, operations, and laundering.
- A budget, usually including a provision for staff turnover.
- A critical path for initial delivery and plans for future continuity.
Stage 2: The look book
With the information gathered in the first stage your Persu account manager can guide you in selecting items from the look book and advise you on all matters related to successfully changing to a new wardrobe collection.
We have created an online look book and order environment that has been specially designed for Westin, Le Méridien & Renaissance hotels. You can easily scroll through it and save your hotel-specific choices. Please visit shop.persu.eu. for more information. And, if you need any assistance at all, please don’t hesitate to contact our customer support staff at info@persu.nl.
Stage 3: Taking measurements
- If your staff are available, we will ask you to provide us with their sizing requirements. Using the Persu Fitting Guide, you can translate body measurement to the correct garment sizes.
- We also offer an optional service: a fitting series for several garment styles that are part of the Persu core collection.
- When new hotels are opening, staff may not always be available. We then agree with you which sizes you think you will need and, based on our extensive experience, we can recommend garments to enable you to clothe your staff once they are recruited.
Stage 4: Calculating Order Quantities
Our clients often ask us how many outfits we would recommend for each employee. We will be happy to advise you when calculating quantities.
The lifespan and depreciation period of the investment in your wardrobe depends on the package quantities. We often see excessive wear at companies where minimal packages are ordered, while companies that select a large garment package hardly need to make any replacements.
The ideal policy is to aim for somewhere in between these two extremes. In any case, we would advise you to ensure that your employees will not need to engage in extra laundry because all of their company clothing needs washing. You should make sure your employees can put on a clean top every day, both from an aesthetic and a hygienic point of view.
*If you order a custom-designed collection (a minimal order quantity is required, and delivery times can be 8-10 weeks) we advise that you add 20%-30% across all sizes.
We are happy to advise you on this. Please download Calculating order quantities
Should you require assistance, please contact customer support at info@persu.nl.
Stage 5: Production
- We manufacture your uniforms based on the agreed garment budget and size breakdown, which we can update before we go into production.
- Efficient time management and monitoring of all elements in production is the way we meet your deadlines.
Stage 6: Quality control
- Our quality control team checks all garments to ensure that every stitch and detail is sewn correctly as specified.
- We measure the garments to ensure that they are consistent with our standard sizing and the sizes you have ordered.
- Our quality control processes are designed to ensure consistency of fabric, style, details, and sizing, so both new and older uniforms can be used.
- If any defects are noticed, these are corrected before we send garments to you.
Stage 7: Delivery
- We agree with you how you wish us to deliver your uniforms, and we box and label them accordingly.
- Delivery can be done by style, size, or alternatively by staff member allocation.
Stage 8: Aftercare
One month after delivery we get in touch with you to evaluate your experience with the clothing and to see if there is anything we could have done (even) better.
Stage 9: Re-ordering and warehousing
You can easily re-order through the PERSU.shop.eu (which is where you made the initial garment selection for your hotel). For the Persu core collection and stock items the minimum order quantity is one piece, whereas other garments have a minimum re-order quantity of 30 pieces.
An alternative solution is an individual agreement between Persu and your hotel. To set up this agreement, see Attachment 4: Schedule C. If such an agreement is made, we can manufacture extra stock for your hotel and warehouse this stock. As a result, your re-orders can be delivered much more quickly (because there’s no need to manufacture after receiving your re-order).